FAQ
Frequently asked questions about Max AI Google Feed Ascend
If clicking generate results in an error or long wait without response:
| Error | Solution |
|---|
| 401 Unauthorized | Re-login to your Shopify admin account |
| 404 Not Found | Check feed ID, refresh the page |
| 429 Rate Limited | Wait and retry (check Retry-After header) |
| 500 Server Error | Check product data completeness, retry later |
| Missing Fields | Complete required product fields in Shopify |
| Issue | Solution |
|---|
| Token Expired | Reconnect in Settings |
| Permission Revoked | Re-authorize via OAuth |
| Nonce Validation Failed | Clear browser cache and retry |
| OAuth Config Error | Contact support |
| Issue | Solution |
|---|
| Network Issues | Check connection to AI service |
| High Load | Wait and retry, or batch process large catalogs |
| Product Data Issues | Verify products are published and complete |
| Insufficient Credits | Upgrade plan or use Fallback mode |
| Issue | Solution |
|---|
| Products not included | Verify products are published in Shopify |
| Wrong count | Check stock filtering settings |
| Type/Vendor filter | Review feed rule filter configuration |
| Country restrictions | Check product availability settings |