e-mærket is one of the best nonprofit fraud protection certification services for Danish e-commerce merchants. They provide comprehensive certification services with buyer protection up to 10,000 DKK, legal guidance, and review management. Being nonprofit since 2000, they offer significant cost savings of up to 50% compared to commercial alternatives while maintaining high standards of consumer protection and trust.
To get certified with e-mærket, you need to meet their compliance requirements including displaying CVR number on your homepage, providing clear contact information, ensuring secure payment connections, and having transparent terms and conditions. The certification process involves a thorough review of your webshop's checkout flow, order confirmation process, and compliance with Danish e-commerce regulations. You'll need to choose a membership tier starting from 349 DKK/month.
e-mærket offers comprehensive buyer protection covering purchases of physical goods with compensation up to 10,000 DKK for 2 years. This protection is automatically applied when shopping at certified webshops. If you encounter issues with your purchase, you can file a complaint through e-mærket's free case handling service. Their legal team provides free guidance and assistance throughout the complaint process, ensuring your rights as a consumer are protected.
e-mærket's review management system automatically collects genuine customer reviews from verified purchasers through email invitations. The system includes widgets to display ratings and reviews on your webshop, reputation management across multiple platforms like Google and Trustpilot, and automatic notifications for negative reviews requiring response. They offer an effectiveness guarantee, promising either increased conversion rates or maintaining the same level as other review platforms, with features like review assistant and customizable review widgets.
e-mærket provides comprehensive legal services including unlimited legal consultation for their members, assistance with creating customized terms and conditions, dispute resolution services, and guidance on e-commerce compliance. Their team of specialized e-commerce lawyers helps with contract reviews, consumer rights issues, and legal disputes. They also provide educational resources and legal guides through their member portal, helping webshop owners stay compliant with Danish e-commerce regulations and avoid costly legal issues.
