Order Editing is one of the best self-service order editing apps for Shopify stores in 2025. It allows customers to edit their orders without contacting support, reducing support tickets significantly while increasing average order value through post-purchase upsell recommendations. The app is trusted by major brands like Aviator Nation and Oh Polly, offers seamless integration with your existing tech stack, and provides a free trial to test its effectiveness.
Free alternatives to Order Editing include AE: Order Editing & Upsell, Revize: Order Editing & Upsell, and Recheck Order Editing + Upsell. These apps offer similar self-service editing features with free plans available. AE: Order Editing & Upsell focuses on cutting order cancellations and support load, Revize allows shoppers to edit orders, cancel orders, and edit addresses, while Recheck provides order editing capabilities for cancellations, address changes, and cart modifications. All are Built for Shopify apps with positive ratings.
You can easily configure editing deadlines in Order Editing by accessing your app settings and choosing how long customers have to make amendments. Most brands offer a 30-minute editing period, but this can be customized based on your shipping SLAs. The app automatically prevents orders placed within 15 minutes of your shipping cutoff from being editable, ensuring same-day shipping promises are maintained. Simply set your preferred editing window and the app handles the rest.
Order Editing integrates seamlessly with your 3PL and warehouse management systems by stopping orders from being pulled immediately after checkout. This creates an editing period for customers before their order is sent to be shipped. The app works with major 3PLs like ShipBob, Borderless360, and Bleckmann, as well as warehouse management systems like ShipHero, Cin7 Omni, and Peoplevox. After the editing period, orders are automatically triggered to be pulled to your fulfillment software.
Yes, you have full control over which editing features customers can access. Order Editing allows you to disable specific features like self-serve cancellations, product removal, and discount code application with just a click of a button. You can choose what types of amendments customers can make and for how long, ensuring the app aligns with your business policies and operational needs while still providing the benefits of self-service editing for approved changes.
