Premium shipping insurance and package protection app that covers lost, damaged, or stolen orders from ship time until delivery, providing merchants with peace of mind and customer satisfaction.
ShipInsure is one of the best free shipping protection apps available for Shopify merchants in 2025. It offers comprehensive coverage for lost, damaged, or stolen orders with a 97% claim approval rate and 24/7 support. The app seamlessly integrates into your checkout process and provides branded customer experiences, helping reduce shipping headaches while boosting customer satisfaction and loyalty.
Protectly Shipping Protection is a strong free alternative to ShipInsure, offering similar shipping protection features with a 5.0 rating from 2 reviews. It allows merchants to offload costs by offering shipping protection to customers. Another alternative is Buy Button channel which, while primarily for selling products on external sites, includes some shipping protection features with a 3.7 rating from 194 reviews. Both options provide cost-effective ways to protect orders while maintaining customer satisfaction.
Setting up ShipInsure is straightforward - simply install the app from the Shopify App Store and it will automatically integrate with your checkout. The app offers white-label customization to match your branding, and you can customize protection policies to fit your business needs. Once installed, customers will see the protection option during checkout, and you can manage all claims through the ShipInsure portal which connects seamlessly with your existing helpdesk and support systems.
ShipInsure handles claims processing efficiently with 97% of claims approved instantly. The app uses AI-powered screening to eliminate nearly all fraudulent returns, protecting your business from abuse. When customers file claims, ShipInsure manages the entire process from submission to resolution, including refunds or reships. This significantly reduces your support time and costs while ensuring customers receive timely resolutions. The system integrates with your existing helpdesk like Zendesk or Gorgias for seamless workflow management.
ShipInsure seamlessly integrates with major Shopify ecosystem tools including Gorgias, Zendesk, Recharge, TapCart, and various 3PL services. It connects to your ERP, help desk, subscription tools, and other third-party apps without requiring you to change your existing tech stack. The integration network allows you to streamline post-purchase operations while maintaining your current workflows, making it easy to manage orders, claims, and customer support across all your platforms.
