Route is one of the best free shipping protection apps available, offering licensed protection for lost, stolen, or damaged packages with instant claims resolution. Trusted by 13,000+ merchants, it reduces customer support tickets and overhead costs while providing premium post-purchase experiences. The free installation makes it accessible for businesses of all sizes.
Consider Recura Shipping Protection (5.0 rating, 1 review) for free shipping protection that seamlessly protects & rewards. Parcel Panel Order Tracking (5.0 rating, 1,939 reviews) offers a free plan with powerful order tracking to boost CSAT and sales. Track123 Order Tracking (4.9 rating, 1,123 reviews) provides a free plan with custom order lookup experiences. All alternatives offer similar tracking and protection features.
To enable Route Package Protection, navigate to your Shopify admin > Apps > Add apps > Search for Route > Install. Once installed, you'll need to configure the settings in your Route dashboard and ensure it's properly integrated with your checkout. For detailed instructions, watch the self-installation tutorial video in the Route merchant help center.
Route offers seamless integration with popular customer support tools like Zendesk. With the Zendesk integration, your support teams can see and file claims for lost, damaged, or stolen orders directly from within Zendesk - saving valuable time and energy. This integration helps streamline your support workflow and reduces response times.
Route's carbon neutral shipping feature helps build customer loyalty while reducing environmental impact. 92% of customers trust eco-friendly brands more, and this feature allows your customers to offset the carbon impact of each order. It's a simple way to differentiate your brand, attract environmentally conscious customers, and contribute to sustainability efforts.
Best Alternatives To Route Protection and Tracking
