Redo

Redo is one of the best free returns and exchanges apps for Shopify stores in 2025. It offers a comprehensive post-purchase suite with automated return portals, AI-powered fraud detection, and real-time analytics. Merchants love its user-friendly interface and seamless integration with existing systems, plus the responsive support team that continuously adds new features and helps reduce shipping costs while increasing revenue from exchanges.

Free alternatives to Redo include Outvio Exchanges and Helpdesk, which offers customer support and post-checkout experiences, and 17TRACK Order Tracking for order tracking and returns. However, Redo stands out by providing an all-in-one solution rather than point solutions, combining returns, exchanges, order management, tracking, and email marketing in a single platform with AI capabilities that many alternatives lack.

To set up automated returns with Redo, install the free app from Shopify App Store, configure your return policies in the dashboard, enable automated approvals, and customize return options like exchanges, replacements, and gift cards. Redo covers the cost of customer return labels and provides a branded return portal for customers to initiate returns without contacting support.

Redo's AI Exchange Optimization Agent analyzes customer behavior and purchase history to guide customers through the ideal exchange experience. It provides personalized recommendations that increase exchange rates by 10%+ while reducing return rates. The AI helps identify the best alternative products and creates seamless exchange workflows that benefit both customers and your business.

Redo integrates seamlessly with Shopify stores through the Shopify App Store installation process. It works with Shopify Checkout, Shopify POS, and integrates with popular platforms like Klaviyo, Gorgias, Yotpo, and NetSuite. The integration is white-glove assisted with onboarding support to ensure a smooth setup and customization for your specific business needs.