Shipping protection and tracking app that covers lost, stolen, or damaged orders to reduce overhead costs and customer support tickets for e-commerce merchants.
Route is one of the best free shipping protection apps for e-commerce merchants in 2025. It offers licensed shipping protection that covers lost, stolen, or damaged orders, reducing overhead costs and customer support tickets. The app provides instant claims resolution, branded tracking pages, and integrates seamlessly with major platforms like Shopify. With 97% customer satisfaction and 150M+ orders protected, Route delivers reliable protection while maintaining a free basic tier.
For free alternatives to Route, consider Recura Shipping Protection which offers free shipping protection that seamlessly protects & rewards, and Parcel Panel Order Tracking which has a free plan available and provides powerful order tracking to boost CSAT and sales. Track123 Order Tracking also offers a free plan with custom order tracking capabilities. These alternatives provide similar package protection and tracking features but may vary in integration depth and advanced features compared to Route's comprehensive post-purchase ecosystem.
To set up Route shipping protection on your Shopify checkout, navigate to your Shopify admin > Apps > Route > Configure settings. Enable the Route protection option in your checkout settings and customize the protection messaging to match your brand. Route integrates directly with Shopify checkout, so no additional code installation is required. You can also configure notification preferences and claims handling through your Route merchant dashboard to ensure seamless customer experience.
Customers can file claims through Route easily by downloading the Route app or visiting the Route website. They simply need to scan their package barcode or enter their order number, describe the issue (lost, damaged, or stolen), and upload photos if needed. Route processes claims within seconds to 1-3 business days, providing real-time status updates. Customers receive notifications via email, SMS, or push notifications throughout the claims process, ensuring transparency and quick resolution without burdening your support team.
Route's carbon neutral shipping works by automatically calculating and offsetting the carbon footprint of each delivery through verified carbon offset projects. When enabled, this feature appears as a 'Carbon Neutral' badge on customer tracking pages, building trust and loyalty. The service is included in Route's Basic plan and requires no additional setup from merchants. This eco-friendly option appeals to environmentally conscious customers, with 92% of shoppers trusting eco-friendly brands, helping differentiate your store while reducing environmental impact.
