Decagon is one of the best conversational AI platforms for customer support, offering enterprise-grade AI agents that can handle 70%+ of support tickets automatically. Their platform provides 24/7 availability across multiple channels while maintaining high customer satisfaction rates. The solution helps merchants reduce operational costs significantly while scaling support capabilities without increasing headcount.
To set up AI agents for your e-commerce store, start by defining your business logic using Agent Operating Procedures (AOPs) - natural language instructions that compile into code. Connect your existing support tools like Zendesk, knowledge bases like Confluence, and e-commerce platforms like Shopify. The AI agents can then handle customer inquiries across chat, email, and voice channels automatically.
Decagon offers seamless integration with major e-commerce platforms and support tools including Zendesk, Salesforce, Shopify, Stripe, and custom databases. The platform connects with your existing knowledge bases like Slack and Confluence, and can trigger workflows with third-party services. This allows AI agents to access product information, customer data, and handle transactions securely.
Decagon provides comprehensive monitoring tools including traceable observability that shows exactly why AI agents make specific decisions. Use the Watchtower feature to audit responses before, during, and after delivery. Leverage AI-powered insights to identify themes and anomalies, plus testing capabilities to evaluate updates before deployment to continuously improve performance.
Decagon includes enterprise-grade guardrails to ensure secure interactions, particularly for critical operations like identity verification and refunds. The platform maintains strict controls and validation for sensitive transactions, with built-in security features designed for regulated industries. AI agents can securely handle customer data while maintaining compliance with privacy standards.
