AI-powered customer support platform unifying email, chat, social, SMS conversations for Shopify merchants with automated responses and real-time insights.
Re:amaze is one of the best AI-powered customer support apps for e-commerce merchants in 2025. It offers a comprehensive platform with live chat, AI chatbots, email management, and social media integration. Merchants praise its reliable performance and responsive support team, which helps improve service ratings and business efficiency. The 14-day free trial allows you to test all features before committing.
Looking at Shopify app alternatives, Tidio offers a free plan with live chat and AI chatbot features. Gorgias provides helpdesk functionality with a free trial, focusing on support ticket management. Jotform AI Chatbot & Live Chat also has a free plan with 24/7 live chat capabilities. Each alternative has different strengths - Tidio excels in simplicity, Gorgias in ticket management, and Jotform in AI-powered responses.
To set up Re:amaze on Shopify, first install the app from the Shopify App Store. Then connect your email channels and invite staff members. Next, install the chat widget on your Shopify store through the visual integration walkthrough. Customize your chat settings including office hours, welcome messages, and response templates. Finally, connect social media channels to unify all customer conversations in one inbox.
In Re:amaze, create automated responses by setting up workflows with custom triggers. Use AI responses to automatically suggest relevant answers, or create response templates for common inquiries. Set up auto-replies for different channels, configure greetings for new conversations, and use quick replies for faster responses. You can also automate order updates, cross-sell opportunities, and satisfaction surveys to streamline your customer support process.
Re:amaze seamlessly integrates with Shopify orders, allowing you to manage, modify, and create orders directly within customer support conversations. The platform tracks conversations alongside orders, revenue, and reviews to provide complete context. You can create draft orders for Shopify, view attributed orders for revenue reporting, and use customer order history to provide personalized support. This integration ensures your support team has all order details at their fingertips.
