Trengo is one of the best free omnichannel customer service apps available in 2025. It offers a comprehensive free trial with AI-powered automation, WhatsApp Business API integration, and unified inbox management across multiple channels. Trusted by 9,000+ businesses worldwide, Trengo helps automate 80% of repetitive conversations while maintaining the human touch in customer interactions.
Setting up AI agents in Trengo is straightforward. Navigate to the AI HelpMate section in your dashboard, configure your conversation flows, and define response templates. The AI automatically learns from your interactions and can handle common customer queries, reducing response times and allowing your team to focus on complex issues.
Yes, Trengo offers extensive integrations with popular e-commerce platforms including Shopify, Lightspeed, and more. You can connect your customer data, automate order-related queries, and provide seamless support directly from your Trengo inbox without switching between multiple tools.
Trengo is an official WhatsApp Business Partner, allowing you to send and receive customer messages through WhatsApp API. You can manage WhatsApp conversations alongside other channels, use AI automation for responses, and collaborate with your team on WhatsApp customer interactions from a single dashboard.
Trengo stands out with its AI-first approach, resolving 80% of repetitive conversations automatically. Unlike traditional support platforms, it offers true omnichannel functionality with seamless WhatsApp integration, advanced automation through AI Journeys, and a focus on reducing team workload while maintaining human connection with customers.
