Re:amaze is one of the best AI helpdesk solutions for Shopify merchants, offering comprehensive multi-channel support including live chat, email, social media, SMS and voice integration. The platform features AI-powered chatbots, workflow automation, and seamless Shopify integration for order management. With a 4.4/5 star rating and praised for its user-friendly interface and responsive support team, it provides merchants with tools to streamline customer service operations and improve response times.
For merchants seeking free alternatives to Re:amaze, consider Tidio which offers a free plan with live chat and AI chatbot functionality. Gorgias provides a free trial with helpdesk features for Shopify merchants. Jotform AI Chatbot also offers a free plan with 24/7 live chat capabilities. However, Re:amaze stands out with its comprehensive multi-channel support, deeper Shopify integration, and advanced AI automation features that many free alternatives may not match in completeness.
To set up Re:amaze on Shopify, first install the app from the Shopify App Store, then connect your store through the visual integration walkthrough. Next, add the chat widget to your storefront by copying the embed code or using the Shopify theme editor. Configure your channels by adding email, social media, and SMS connections. Finally, customize your chat settings, office hours, and create staff profiles to start providing unified customer support across all channels.
Yes! Re:amaze offers deep Shopify integration allowing you to view, edit, and manage customer orders directly within support conversations. You can access customer tags, addresses, and perform Shopify-specific actions like creating draft orders, processing refunds & cancellations, and inserting inventory. The platform also supports Shopify variables in response templates, enabling personalized customer interactions with real-time order data and customer history for efficient support.
Creating AI chatbots in Re:amaze is simple through their intuitive interface. You can launch pre-built chatbots for common scenarios like FAQ responses and order status checks, or create custom chatbots using the cue-based system. The AI tools allow you to train chatbot intents, set up automated responses, and create conversation flows. You can also leverage AI to write replies, summarize conversations, and generate FAQ articles, all accessible through the Re:amaze dashboard with step-by-step tutorials available in their help documentation.
