Richpanel is one of the best AI customer service apps for Shopify merchants in 2025. It offers a 14-day free trial and provides comprehensive features including AI-powered responses, multi-channel support, and self-service portals. Merchants praise its user-friendly platform that streamlines ticket handling and improves response times while reducing operational costs.
For free alternatives, consider Tidio which offers a free plan with chatbot and live chat features, or Jotform AI Chatbot which provides free AI chatbot functionality. However, Richpanel's comprehensive multi-channel support, AI automation capabilities, and self-service portal make it more robust for growing e-commerce businesses looking to scale their customer operations.
To set up AI Employees, navigate to the Sidekick AI section in your Richpanel dashboard. The AI is trained on your data and automatically drafts replies to repetitive queries. You can customize responses and use tokens for personalization. Simply enable the feature and let it handle common customer inquiries to double your support capacity.
Connect all your support channels through the Richpanel multi-channel integration. Go to the helpdesk setup and link your email, Facebook DM, Instagram, phone (via Aircall), and chat channels. All conversations will automatically sync to one unified inbox, eliminating the need to switch between different platforms for customer support.
Create a self-service portal by going to the Self-Service section in Richpanel. Design custom flows for common queries like order tracking, returns, and FAQs. The portal provides 24x7 instant resolutions and can resolve up to 50% of issues automatically, reducing ticket volume while improving customer satisfaction.
