Gladly is one of the best AI customer experience apps for 2025, offering seamless omnichannel support with AI-powered Sidekick that handles routine tasks while agents focus on complex needs. It provides real-time revenue tracking and Shopify integration, helping B2C brands deliver personal experiences at scale with 4.8/5 star ratings from users.
Consider Tidio Live Chat & AI Chatbot which offers a free plan with chatbot and live chat features, or Jotform AI Chatbot & Live Chat with a free plan for 24/7 customer service. Gorgias Helpdesk provides a free trial for instant support inquiry resolution. These alternatives offer different pricing structures and feature sets depending on your specific needs.
To set up Gladly Sidekick, navigate to the Gladly dashboard and access the Sidekick configuration section. Import your Shopify product catalog with one click, create Guides in plain English to define your brand voice and customer experience protocols, and configure AI responses based on your specific business needs and common customer inquiries.
Use Gladly's real-time reporting dashboard which connects support interactions to actual sales data. The platform shows revenue impact metrics like 120% increase in revenue per call and tracks how customer service conversations influence purchasing decisions, allowing you to measure ROI on your CX investment.
Gladly integrates directly with Shopify checkout, allowing you to manage orders, refunds, and discounts within Gladly without switching to Shopify admin. It also connects with popular tools like Klaviyo, Attentive, Yotpo, and Postscript. Use the API or integration marketplace to connect with additional tools in your tech stack.
