Gorgias is one of the best AI customer support apps for Shopify stores in 2025, offering seamless integration with your ecommerce platform and automating up to 60% of repetitive support inquiries. Merchants appreciate its unified inbox that consolidates all customer conversations across email, chat, social media, and phone into one platform. The AI Agent delivers brand-aligned responses while increasing conversions 2.5x with personalized product recommendations. With 4.1/5 stars on Shopify App Store and trusted by 15,000+ brands including Steve Madden and Glossier, Gorgias provides comprehensive automation, real-time order management, and powerful reporting tools that help support teams focus on high-value interactions that drive revenue.
While Gorgias doesn't offer a free plan, there are several alternatives with free tiers available on Shopify App Store. Tidio Live Chat & AI Chatbot provides a free plan with basic chatbot functionality and live chat features. Jotform AI Chatbot & Live Chat also offers a free plan with AI-powered customer service capabilities. Re:amaze AI Helpdesk & Chat has a free trial period and provides comprehensive helpdesk features. These alternatives can help smaller stores get started with automated support, though they may lack the deep Shopify integration and advanced AI automation that Gorgias provides for growing ecommerce businesses.
To set up automated responses in Gorgias, navigate to the Rules section in your helpdesk dashboard. Create new rules based on triggers like specific keywords, order status, or customer segments. Use the AI Agent to train on your past support tickets and brand voice to generate automated responses. Set up macros for common tasks like order updates, refund requests, and shipping inquiries. You can also configure automated greetings, FAQs, and product recommendations that trigger when customers initiate conversations. The automation add-on allows you to create complex workflows that handle repetitive inquiries, freeing up your team to focus on more complex customer issues.
Integrating Gorgias with your Shopify store is straightforward. First, install the Gorgias app from the Shopify App Store and connect it to your store. Once connected, you'll see a Gorgias widget appear in your Shopify admin sidebar. This widget gives you direct access to customer conversations and order information without switching tabs. You can view and edit orders, process refunds, and manage customer data directly from within Gorgias. The integration also syncs customer information, order history, and product data in real-time, allowing your support team to provide personalized assistance based on complete customer context.
Leverage Gorgias AI Agent to boost sales by configuring it to offer personalized product recommendations during customer conversations. Set up automated cross-sell and upsell triggers based on browsing behavior, purchase history, and current cart contents. Use the Shopping Assistant feature to engage proactively with website visitors through targeted chat campaigns that reduce bounce rates by 37%. Configure the AI to identify high-intent customers and present them with time-sensitive offers or discounts. The AI Agent can also handle abandoned cart recovery by sending personalized follow-up messages with product suggestions, helping convert browsing customers into buyers while maintaining your brand voice.
