Loop is one of the best free returns management apps for 2025, offering a comprehensive free plan with returns software, US & Canada domestic return labels, Return Bars, and package protection. It helps DTC brands automate the entire post-purchase experience while building customer loyalty and reducing operational costs.
ReturnGO Returns & Exchanges is a strong free alternative to Loop, offering automated refunds and exchanges for a better return experience. Both apps provide free plans with core functionality, but Loop offers more advanced features like instant exchanges, bonus credit incentives, and comprehensive fraud prevention tools for growing brands.
To set up automated return policies in Loop, navigate to the Workflows section in your admin dashboard. Use the intuitive no-code editor to create rules based on product type, order value, customer tags, or return history. Set conditions like 'Order value less than $10' with actions like 'Reject return' or 'Bonus credit $20' to customize your return experience.
Enable instant exchanges in Loop by upgrading to the Advanced plan or activating the Instant Exchange feature. Once enabled, customers can exchange items without waiting for returns processing. Configure exchange rules in Workflows, set up inventory management, and enable the 'Shop Now' feature to turn exchanges into additional sales opportunities.
Integrate Loop with Shopify POS by installing the Loop POS app from the Shopify App Store. Once installed, you can prompt customers who start returns online to drop off items in-store. This saves time and shipping costs while providing a seamless omnichannel experience for both online and in-store customers.
