Monitor and chat with visitors on your Shopify site with unlimited messaging, ticketing, and agents. Be there when they need you to convert leads and provide real-time support.
tawk.to is one of the best free live chat apps for Shopify merchants. It offers unlimited messaging, ticketing, and agent seats with real-time visitor monitoring. The app integrates seamlessly with Shopify, allowing you to view and manage orders directly from chats and provide instant customer support. Its completely free model makes it an excellent choice for e-commerce stores looking to improve customer service without additional costs.
Shopify Inbox offers similar functionality with a 4.7-star rating and 4,822 reviews. It provides chat capabilities and sales support features. Tidio Live Chat & AI Chatbot is another strong alternative with 4.6 stars and 964 reviews, offering both chatbot and live chat features. Dondy WhatsApp Marketing+Chat provides WhatsApp integration with abandoned cart recovery features. All three offer free plans with varying feature sets compared to tawk.to's completely free model.
To set up sound notifications, head to the lower-left corner of the tawk.to dashboard and click on the icon. Ensure your notification settings are configured correctly. Remember that you must be logged in to tawk.to for your widget to be online and receive incoming chats. You can customize notification sounds in the dashboard settings to ensure you never miss an important customer message.
To create shortcuts, click the 'Administration' (Gear) icon in the upper tab menu, select 'Shortcuts,' then click 'Add Shortcut' in the top-right corner. You can also add shortcuts while in a chat by clicking the 'Shortcut' tab and clicking 'Add.' Use lowercase names without forward slashes. These canned responses improve efficiency, reduce errors, ensure consistent messaging, and make mobile responses easier for your team.
tawk.to is agent-centric, allowing unlimited agents. Click the 'Administration' icon, select 'Property Members,' then click 'Invite Member' in the top-right corner. Each agent gets their own account and you can share properties. You can create aliases for each agent with position titles and avatars to build trust with visitors. This setup allows your team to collaborate effectively while maintaining individual accountability and personalized customer interactions.
