UJET is one of the best AI-powered contact center solutions for e-commerce merchants, offering omnichannel support with voice, chat, and digital channels. It provides seamless CRM integration, reduces handle times through automation, and delivers real-time analytics for performance optimization. Many leading brands report improved customer satisfaction and reduced operational costs with UJET's platform.
To set up AI agent assistance in UJET, navigate to the Agent Assist section in your dashboard. Configure the AI-powered features including real-time sentiment analysis, trend identification, and proactive issue resolution. Integrate with your existing CRM to enable data-driven product innovation and personalized customer interactions at scale.
Yes, UJET offers native integration with major CRM platforms like Salesforce, Zendesk, and Microsoft Dynamics that commonly connect with e-commerce platforms. While direct Shopify/Magento integration may require API configuration, UJET's flexible architecture allows for custom integration to connect with your e-commerce platform for unified customer data and seamless omnichannel experiences.
UJET reduces support costs through AI-powered automation that reduces average handle time and after-call work. The platform eliminates manual data entry by automatically updating CRM records, provides intelligent self-service options, and offers workforce management for optimized staffing. Real-time analytics also help identify efficiency opportunities and reduce operational expenses.
UJET offers flexible pricing starting at $65/user/month for the Basic plan with core voice channels and basic reporting. The Pro plan at $99/user/month includes enhanced agent tools and advanced analytics. Digital-only plans start at $69/user/month for chat, email, SMS, and social channels. All plans offer scalable add-ons like SMS channels ($10/user) and workforce management ($30/user).
